I'm Monica Mallick, a seasoned coach dedicated to empowering leaders of global organizations to significantly improve their customer experience and operational efficiency. With over 30 years of experience, I work closely with my clients to navigate and remedy complex challenges within their organizations. My coaching is anchored in a deep, 360-degree assessment process, where we collaboratively develop scalable processes and foster high-performing teams. Drawing from a rich reservoir of insights and successful methodologies, I am committed to guiding my clients through transformative changes that enhance customer retention and boost revenue.