Jane Doe
Our work
Our clients come to us with their toughest challenges, and we’re built to solve them—be it global operations transformation, a new hit service or a compelling AI driven
10+ Transformations
600+ Staff Led
7+ Geo centers operated
$1B+ ARR retained
60% YOY Growth driven
2M + users supported
$650K+ customers delighted
$1M + YOY Savings
led to 2.3% RTB cost
55%+ Retention. NPS -45 to +50. 300K+ Customers IPO Exit
Transforming Customer Experience for IPO Success in ten months:
A RingCentral Case Study
IPO exit and customer retention transformation with customer segmentation and scale via AI Tools re achitecture as Head of Global Customer experience Strategy & Operations
$1M+ Savings/Quarter 12 Countries. M&A Integration 3 NPI launches
Post M&A Enterprise SaaS Transformation at Scale:
Cisco Webex Success Story
Webex post-acquisition integration, leadership across product management, engineering, and global operations over 8 years Leadership Tenure driving new product launches, legal entities, services and integrating acquisitions
6 Products zero case backlog 90% + CSAT 4x education utilization 2 M&A Integration
From Dispersed to Excellence:
Software Integrity Group Post sales org Transformation
Transformation of post sales customer success, support, Education and operations org across a complex portfolio of 6 products serving global markets. successfully integrating two acquisitions and expanding customer success capabilities globally
50% Cost reduction 8 Languages 70M+ Learners. 60K Instructors
Scaling Global EdTech Operations: A Udemy Transformation Story
Global operations optimization with 50% cost reduction across student, instructor experience and trust, safety, compliance As Vice President of Global Customer experience & Operations
35% reduction in cost with AI 150K+ Customers. 20%+ Enterprise SLA
Transforming User Operations to Enterprise Support with AI and Scale:
An Asana Success Story
Enterprise transformation with AI Tools re architecture for scale and new service Offerings and As VP Global Head of Customer Support & Technical Account Management
CRM product launches, escalations lead. P&L consulting Owner
Building Enterprise Excellence- an 11 year leadership journey
Multiple leadership roles that shaped the company's CRM applications, consulting services, and technical support capabilities strengthening Oracle's enterprise software leadership position
60% ARR Growth 2.3% COB 90K+ Customers Gartner 5/5
Building Global Enterprise Support and
Services at Scale:
A Smartsheet Success Story
Cost center to Enterprise growth engine transformation via AI Tools re architecture and five service plans as Global Vice President of Support & Technical Account Management
6 Products 5 langs 500K customers $600K ARR Full CX
Rebuild C- level role From Startup to
Enterprise in 10 months:
An Acesse Story
Ground up build of world class global post sales multi-language organization with Tools re architecture and operational frameworks As Head of Global Customer experience reporting to CEO
3 Products. 20% + Retention. CSM to TSM Transition From Tactical TAM org to TSM Excellence: Branch CSM Org Transformation
Revamp of tactical CS to TAM converted post sales customer org to proactive Account management org driving customer adoption, renewals and expansion with playbooks, Account health and KPIs as Global Head of Customer Success
30% TTV SOW Innovation. Solution Design. Amdocs Integration Accelerating Customer Success Through Professional Services Excellence: A Vindicia Story
Post acquisition integration and PS Delivery model, customer onboarding and implementation revamp reducing time-to-first-transaction by 30% leading technical solution engineers and project managers accelerating customer value realization and improved retention As Head of Global Professional Services & Technical Customer Success
Churn: 25% to <10%. $20K to $1.5M+ Contracts. First CAB. TTV -20% Driving Customer retention, expansion, Advocacy : Skedulo Customer Success Transformation
Transformation of Global CX and partner success organization driving product roadmap and revenue expansion using innovative approach to customer advisory boards, executive relationship building, and outcome-based success methodologies As Vice President of Global Customer Success and Support
90% backlog reduction, 99% SLO, premium support,
Infor Integration
From Startup to Integrated Enterprise CX:
Birst Global Technical Support
Transformation
Post acquisition revamp of Global support processes and tools driving 90% reduction in backlog, SLO improvements, premium support, top support issues and VoC closed loop processes driving customer retention and expansion
Elevate Your Business
Strategized solutions for enhancing global operations.
Transform customer experience, streamline efficiencies, enjoy exponential revenue growth.